Buy-sell, Delivery & Return Policy

Customer satisfaction and trust are Mumo Lifestyle’s highest priority. The following policy applies to purchases made through our website or social media.

1. How to order

  1. Customers may order through our website or Facebook page.
  2. At the time of ordering, customers must provide a correct name, address, and mobile number.
  3. After an order is confirmed, the products are prepared and sent via courier.
  4. In special cases, we reserve the right to cancel an order.

2. Product prices

  1. Product prices are as listed on the website.
  2. We reserve the right to change prices at any time.
  3. Delivery charges may apply separately and will be communicated at the time of order.

3. Delivery policy

  1. Inside Dhaka city, delivery is usually completed within 1–2 working days.
  2. Outside Dhaka, delivery is usually completed within 2–4 working days.
  3. We deliver nationwide through recognised courier services.
  4. Delivery time may change due to natural disasters, courier issues, or other special circumstances.

4. Return & replacement policy

  1. If you receive a wrong, damaged, or defective product, you may apply for a return or replacement.
  2. You must inform us within 24 hours of receiving the product.
  3. If a defect (damage, defective item, or wrong product) is found as soon as the parcel is opened, you must take clear photos or a video as proof.
  4. Contact us with that proof via our Facebook page inbox or helpline (01716159291).
  5. Our customer support team will verify the issue and arrange a replacement or refund as appropriate.
  6. Returned products must be sent back in original packaging, with the invoice, and in unused condition.
  7. Used, opened, or customer-damaged products are generally not accepted for return or replacement.

5. Refund policy

  1. A refund will be issued only if the return is approved under the conditions above.
  2. Refunds usually take 3–7 working days to complete.
  3. The refund method will follow the details provided by the customer.

6. After-sales service

  1. Customers may contact us about any product-related issue.
  2. Complaints will be reviewed and necessary support provided.
  3. Our customer support team works to resolve issues promptly.

7. Important conditions

  1. Returns or refunds may not apply solely because a product was not liked or because the customer changed their mind.
  2. Returns may not be accepted after the product seal is opened or the product is used.
  3. We reserve the right to cancel an order in case of misuse or incorrect information.

8. Contact

Mumo Lifestyle

Mumo Lifestyle reserves the right to change or amend this policy at any time.

Buy-sell, Delivery & Return Policy · Mumo Lifestyle